Privacy Policy

This policy explains what personal information GetPulse collects, why, who we share it with, and the choices you have. It covers our website (getpulse.cc), the GetPulse app (app.getpulse.cc), and the websites, listings and lead tools we provide to real estate professionals.

1. Who we are

GetPulse is a business name of 18328455 Canada Inc., 55 Village Centre Place, Mississauga, Ontario L4Z 1V9 ("GetPulse", "we", "us").. We provide subscription software for real estate agents, teams and brokerages (our "customers"): websites with MLS/IDX property listings, lead forms, a contact manager and related tools.

We play two roles:

• We decide how your information is used when you visit getpulse.cc, sign up, or use your GetPulse account. This policy covers that.
• We act for our customers when we store the leads and visitor information their websites collect. The customer decides how that information is used, under their own privacy policy, and we process it only to provide our service (see section 4).

2. What we collect

We collect only what we need to run GetPulse. We never collect or store full payment card numbers.

3. How we use it

We use your information to:

• create and run your account, websites, listings and lead tools;
• show your name, photo and contact details on your own websites, where you choose to;
• bill you, prevent fraud and keep records required by law;
• send account emails, such as sign-in links, receipts, lead alerts and important service notices;
• answer support requests;
• keep GetPulse secure, find and fix errors, and improve the service.

We send marketing emails about GetPulse only where the law allows, and every one has an unsubscribe link. We do not sell personal information, and we do not share it for cross-context behavioural advertising.

4. Leads and website visitors

If you contacted a real estate professional through their website, they are responsible for your information. Please read their privacy policy, and contact them about your information first.

Our customers' websites send us what visitors submit in lead and contact forms: name, email, phone, message, the property asked about, and the visitor's answers to consent questions. We also keep a record of the exact consent wording the visitor saw and what they agreed to, so our customers can show they had permission to contact them.

We store and process this information only for the customer, to deliver it to them and run their contact manager. We don't use it for our own marketing, and we don't sell it. If you ask us about your information, we'll pass your request to the customer, or help them answer it.

To protect listing data as the MLS boards require, our customers' websites send us anonymous details of listing searches and pages viewed (for example, the filters used). We keep this for 12 months.

5. Who we share it with

We share personal information only with service providers that help us run GetPulse, under contracts that limit what they may do with it. We may also disclose it when the law requires, to protect our rights or users' safety, or as part of a merger or sale of our business (with notice to you).

When a customer connects other tools to their own website, such as forms, analytics or email plugins, those tools are chosen by the customer and covered by the customer's policies.

6. Where it's stored and how long we keep it

Our main database is in Toronto, Canada. Some of our service providers process information in other countries, mainly the United States (section 5). There, it may be accessed by courts and authorities under local law.

7. Cookies

The app uses three cookies: one keeps you signed in, one protects forms from forgery, and one from PostHog, our analytics service, tells visits apart so we can count them. PostHog doesn't record what you type or see, and it isn't used when your browser's "Do Not Track" setting is on. We don't use advertising cookies in the app.

Our customers' websites are run by our customers. They may use other cookies, such as analytics, and their own policies explain them.

8. Your rights and choices

Depending on where you live (including under Canada's PIPEDA, Quebec's Law 25, and US state laws such as California's), you can ask us to:

• see the personal information we hold about you;
• correct it if it's wrong;
• export it. Customers can export their contacts as a CSV file at any time, on every plan;
• delete it. Customers can delete their account in the app, under My account;
• withdraw consent, for example to marketing emails, using the unsubscribe link.
• Your rights and choices: You can turn off app analytics by turning on your browser's Do Not Track setting.

To make a request, email hello@getpulse.cc. We'll confirm who you are, then answer within 30 days. We won't treat you differently for using these rights. If you're not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada, or the privacy regulator where you live.

9. Security, children, changes and contact

Security. We encrypt information in transit and at rest, limit staff access to what each role needs, and log staff access to customer accounts. No system is perfectly secure. If a breach puts you at real risk of significant harm, we'll tell you and the regulators as the law requires.

Children. GetPulse is a service for professionals. It isn't meant for anyone under 18, and we don't knowingly collect children's information.

Changes. We'll post any changes here and update the date at the top. If a change is significant, we'll tell customers by email or in the app before it takes effect.

Contact. Questions or requests about privacy: hello@getpulse.cc, or 18328455 Canada Inc. (GetPulse), Attn: Privacy Officer, 55 Village Centre Place, Mississauga, Ontario L4Z 1V9.